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Had an accident?

Your Car. Your Choice.

Had an accident? Know your legal rights

Following an accident, it's your legal right to have your car repaired anywhere of your choice. If you contact your insurance company, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do.

Your insurers 'recommended repairer' may not have manufacturer approval or hold a BS10125 approval like we do here at HB Panelcraft in Preston.

REMEMBER; It’s YOUR CAR.YOUR CHOICE!

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Accident Management

If you are ever unfortunate enough to bet involved in a road traffic accident, give us a call and take advantage of our complimentary accident assistance service.

Just one phone call and we will recover your vehicle if undrivable, provide you with a replacement vehicle if you were not at fault, so you are kept mobile and have our expert technicians repair your vehicle back to its original standard.

Accidents can be very stressful. We provide a complete hassle free experience and take all the stress and worry out of your hands. We will communicate directly with your insurance and third parties and keep you updated throughout the whole process.

Accident Management

Complimentary Accident Assistance

HB Panelcraft Ltd

Unprecedented Crash Repair Industry Delays

Dear Customers, 

We would like to inform you that customers are facing considerable delays at the moment both in terms of waiting for repairs to start and also extended repair durations and courtesy car shortages.  We just wish to make you aware that this is a national problem affecting nearly all UK repairers and is not the fault of the individual repairer you are using. 

There are many reasons for this, but the particularly tough trading period of Covid has left the industry with fewer repairers and a national shortage of skilled staff, creating a huge strain on the remaining repairers.  In addition to this fact, lower vehicle production due to a microchip shortage has made it hard for repairers to lease courtesy cars which are often required by customers during repairs.  On top of all of this, due to Covid and international unrest there is also severe delays sourcing some parts necessary to complete crash repairs.

Many drivers have been required to wait 2 months or more for repairs to begin and irritating delays waiting for parts as National Body Repair Association NBRA reported in the Daily Mail.

We would ask you to be as patient as possible and apologise for the delays which are industry wide and beyond our control.

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