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Customer Testimonials

We pride ourselves on what our customers think of our services and aim to give each and every individual a positive experience at what can be a very stressful time. Our friendly knowledgeable staff will assist you with every aspect of your enquiries or your claim.

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Don't just take our word for it!

While our customers cars are in for repair with our BMW Approved Bodyshop, HB Panelcraft, they can relax in the knowledge that they have the best BMW experts on hand. All of their technicians are highly trained and use advanced BMW repair techniques, equipment, paint, ovens and specialist alignment jigs. They use only Genuine BMW Parts and BMW Colour System paint to ensure an exact - fit and match with the vehicle. Cars are always returned to our customers in excellent condition.

CustomerPreston

I recently purchased my Mini Cooper from Bowker Mini Preston and I noticed a few paint issues on the door, roof and bumper. Bowker advised me that these were warranty issues and my car would have to go to HB Panelcraft for the rectification to be carried out. I have just got my car back today and I could not be happier with the work HB have done. The paintwork is very glossy and mirror-like. It is like a completely new car

Beverley SPreston

I would highly recommend HB Panelcraft Ltd. They did a super repair job to my Nissan Qashqai. You can't tell where the damage repair was done. Getting the car back fully cleaned and polished plus cleaned inside was a lovely surprise. The team kept me I to date at all times

Amanda WPreston

Absolutely brilliant from start to finish. Thanks to the whole team. Very professional, friendly and courteous. Delighted with the repairs to my car. Looks better now than when I bought it! Hopefully won't need them again soon though

CustomerPreston

I had my VW golf in last week as it had been side swiped by a bus. They called me to inform that my tyres need replacing and did a fantastic job on the car. It came back unbelievably clean and there was no sign of the damage. Great service from start to finish, I would highly recommend

Matthew HPreston

Very friendly pleasant and polite people I spoke to on the phone got a courtesy car while mine was in the garage getting fixed then the gentlemen who dropped the courtesy car off was very friendly we walked around and both cars and noted down all the scratches and faults

Thomas KPreston

HB Panelcraft Ltd

Unprecedented Crash Repair Industry Delays

Dear Customers, 

We would like to inform you that customers are facing considerable delays at the moment both in terms of waiting for repairs to start and also extended repair durations and courtesy car shortages.  We just wish to make you aware that this is a national problem affecting nearly all UK repairers and is not the fault of the individual repairer you are using. 

There are many reasons for this, but the particularly tough trading period of Covid has left the industry with fewer repairers and a national shortage of skilled staff, creating a huge strain on the remaining repairers.  In addition to this fact, lower vehicle production due to a microchip shortage has made it hard for repairers to lease courtesy cars which are often required by customers during repairs.  On top of all of this, due to Covid and international unrest there is also severe delays sourcing some parts necessary to complete crash repairs.

Many drivers have been required to wait 2 months or more for repairs to begin and irritating delays waiting for parts as National Body Repair Association NBRA reported in the Daily Mail.

We would ask you to be as patient as possible and apologise for the delays which are industry wide and beyond our control.

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